Refund Policy

Empyrella Refund Policy

Thank you for choosing Empyrella. We take pride in offering premium-quality fragrances and ensuring an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, unopened, and in its original packaging. For hygiene and quality assurance reasons, we cannot accept returns on perfumes that have been opened or used.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping charges from the original order are non-refundable. Please note that we do not offer refunds or exchanges if the outer packaging (box) is mis-shaped, but the product itself remains in perfect condition.

Exchanges

If you wish to exchange your item for a different product, please contact our customer support team within 7 days of receiving your order. Exchanges are subject to product availability, and the item must meet the return eligibility criteria mentioned above.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Opened or used perfumes
• Customized or personalized items
• Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a refund, depending on your preference and product availability. Photographic proof of damage may be required.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will provide a prepaid return shipping label.

Processing Time

Refunds and exchanges will be processed within 5-7 business days after receiving the returned item. Refunds may take additional time to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@empyrella.com. We are here to assist you and ensure a seamless shopping experience with Empyrella.

Where Luxury Meets Elegance!